Privacy Policy

HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect personal information during interactions with Sierra Roadside, such as when you actively provide it, use our services, or visit our website.
We may also gather information from business partners, commercial entities, or other users of our services.
In some cases, we infer personal information based on collected data to enhance user experiences.

WHAT PERSONAL INFORMATION WE COLLECT

Information You Provide or We Collect:

  • Contact Information/Identifiers: Name, email, phone number, identity documents, IP address, and other user-provided details.
  • Payment Information: Billing name, address, credit card details, or other payment information.

Service Usage Data:

  • Device information (IP address, device type, operating system).
  • System logs, cookie identifiers, traffic data, and call detail records.
  • Quality of service data, connection type, and related information (e.g., Wi-Fi status).

Geolocation Information:

  • Location details while using our services.

Communications:

  • Surveys, messages, and phone interactions as requested by customers.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

  • Communicate with you and verify your identity.
  • Manage customer relationships and respond to support requests.
  • Perform billing and comply with applicable laws.
    We may use technologies like artificial intelligence to enhance our services.

Note: We do not share your phone number or consent to receive SMS messages with third parties for marketing purposes.

HOW, WHY, AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES

At Sierra Roadside, we share personal information for legitimate business or legal purposes in compliance with applicable laws.

Sharing Includes:

  • Business Partners: For towing and emergency services.
  • Service Providers, Contractors, Vendors, or Agents:
    • To operate, deliver, and improve services.
    • For customer support and analytics purposes.
  • Third Parties in Business Transactions: For billing or similar business needs.
  • Legal or Regulatory Entities:
    • To comply with legal obligations or respond to legal processes.
    • To protect rights, property, or investigate wrongdoing.
  • With Your Consent: Any sharing outside the above purposes will require explicit consent.

HOW WE RESPECT YOUR PRIVACY RIGHTS

At Sierra Roadside, we respect your privacy and offer the following options:

  • Data Portability: Request a downloadable copy of your information.
  • Access to Information: Learn what personal information we’ve collected or shared in the last 12 months, including purposes and recipients.
  • Requesting Deletion: Under certain conditions, request deletion of your personal information.
  • Non-Discrimination: Exercising privacy rights will not lead to discriminatory treatment.
  • Correction of Information: Update or correct your data if it’s incomplete or incorrect.
  • Opt-Out of Data Sharing: Stop data sharing for purposes such as service-related communications by unsubscribing.
  • No Automated Decision-Making: Decisions about you are not made solely through automated processes.

For concerns or to exercise these rights, contact us directly.

HOW WE KEEP YOUR PERSONAL INFORMATION SECURED

We take appropriate steps to safeguard your personal information from loss, misuse, unauthorized access, alteration, or destruction.

LAWFUL REQUESTS FOR PERSONAL INFORMATION

We may disclose personal information in response to lawful requests by public authorities, including for law enforcement purposes.

Contact Us

For any questions, comments, or concerns, please reach out to us:

Sierra Roadside Contact Information:

For more information, refer to our Terms & Conditions.